Auto Claim Filing Tips:
In the event of an accident:
- Remain at the scene and don’t admit fault
- Call the authorities to report the accident and request a
copy of the police report
- Gather the other parties information, including any
witnesses
- Full Name, address, phone number
- Year, make & model of all vehicles involved
- Name and phone number of insurance company and the policy
number for the other parties involved
- Take photos if camera is available
- Contact the claims department-- refer to your proof of
insurance card
What Information do I need to report my claim?
- Have the policy number ready
- State the policyholder's full name and address
- Provide the name and telephone number of someone to contact
throughout the entire claims process
- Voice any questions to the Claims Adjuster immediately
Provide a brief description of the loss including:
- When and what was damaged or lost
- How safe the damaged property is now
- Injuries related to the damage or loss
- Whether you need temporary repairs
- Whether you notified authorities such as police, fire
department or ambulance.
*** Some companies post the claim information on their
website. (Ask your agent for more details)***
***Discuss the details of the accident only to the authorities
or to your claims representative****
If you are ready to submit a claim or inquiring about a
claim, call your companies claim office. You will find this information under
“Claim Assistance” on our Home Page.
Auto Glass Claims
Beware of the “Free Windshield Repair” stands, you’ll find in many parking lots
in the community. The quality of the repair is questionable and many times are
not on the acceptable repair shop lists approved by the insurance companies.
Don’t be fooled-- when they say, “free windshield repair”, they are actually
submitting a claim under your current insurance. And if you do not have
comprehensive coverage on your policy, they will send you a bill directly for
the repair, which could be considerably higher than if taken to an approved
windshield repair shop.
Option #1- Call your claims department for the nearest
approved windshield replacement shop or to verify the shop you desire to go to.
Have your policy number & the amount of your
comprehensive deductible, if possible
Option #2 - Call the following shops and inform them you are
with Cross Insurance Agency
Auto Glass Professionals – Serving Thurston and surrounding
areas
2900 Pacific Ave SE Olympia WA 98501
Phone: (360)754-9447
Toll Free: 877-895-2795
Novus Auto Glass – Serving Lewis and surrounding areas
1200 NW Maryland Ave Chehalis, WA 98532
Phone: (360) 736-1148
Toll Free: 1-888-DARNROCK
327-6762
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